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Technical Sales Support Specialist

Posted May 24th, 2022


  • Department: IT
  • Reports to: Director of Sales
  • Job type: Full-time
  • Location: Nashua, NH
  • Working hours: M-F 9 am to 5 pm
  • Working from home is not available

Key Information

United States, Nashua, NH

Duties and Responsibilities:

  • Developing technical sales presentations, product demonstrations and technical documentation;
  • Identifying customer’s technical needs by asking detailed questions and presenting solutions that target those needs;
  • Educating customers on best practices of security of access, IAM and data protection;
  • Answering customer technical inquiries, scheduling meetings, and sales appointments, and following up with customers about their project status;
  • Providing technical assistance to sales team during pre-sales and post-sales process;
  • Resolving product or service requests regarding engineering, technical or software issues;
  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports;
  • Recording sales trends and liaising with account managers to develop successful sales strategies;
  • Creating and processing technical customer requests in a timely manner to ensure customer satisfaction;
  • Managing customer accounts, following up with customers, and providing support and troubleshooting assistance for technical problems;
  • Scheduling customer meetings and conferences.

Required Skills:

  • MS degree or equivalent in Engineering, Computer Science, MIS or a comparable field;
  • 3+ years pre-sales engineering experience;
  • Experience with multifactor authentication and password-less authentication;
  • Experience with network security protocols (eg. OAuth, OAuth2, SAML, LDAP);
  • Experience with major IAM platforms (eg Okta, Auth0, Gluu, KeyCloak, etc);
  • Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications;
  • Hands-on experience in data encryption: PKI, client-side encryption;
  • Databases: Mongo DB, Cassandra, MySQL;
  • An understanding of major security concerns within typical applications. (password hashing, SSL/TLS);
  • Strong analytical, organizational, and time management skills;
  • Excellent team working, motivational, interpersonal, communication, and customer service skills;
  • The ability to multitask and quickly switch your focus;
  • An understanding of sales principles and customer service practices.