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Technical Sales Support Specialist
Posted May 24th, 2022
Highlights
- Department: IT
- Reports to: Director of Sales
- Job type: Full-time
- Location: Nashua, NH
- Working hours: M-F 9 am to 5 pm
- Working from home is not available
Key Information
United States, Nashua, NH
Duties and Responsibilities:
- Developing technical sales presentations, product demonstrations and technical documentation;
- Identifying customer’s technical needs by asking detailed questions and presenting solutions that target those needs;
- Educating customers on best practices of security of access, IAM and data protection;
- Answering customer technical inquiries, scheduling meetings, and sales appointments, and following up with customers about their project status;
- Providing technical assistance to sales team during pre-sales and post-sales process;
- Resolving product or service requests regarding engineering, technical or software issues;
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports;
- Recording sales trends and liaising with account managers to develop successful sales strategies;
- Creating and processing technical customer requests in a timely manner to ensure customer satisfaction;
- Managing customer accounts, following up with customers, and providing support and troubleshooting assistance for technical problems;
- Scheduling customer meetings and conferences.
Required Skills:
- MS degree or equivalent in Engineering, Computer Science, MIS or a comparable field;
- 3+ years pre-sales engineering experience;
- Experience with multifactor authentication and password-less authentication;
- Experience with network security protocols (eg. OAuth, OAuth2, SAML, LDAP);
- Experience with major IAM platforms (eg Okta, Auth0, Gluu, KeyCloak, etc);
- Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications;
- Hands-on experience in data encryption: PKI, client-side encryption;
- Databases: Mongo DB, Cassandra, MySQL;
- An understanding of major security concerns within typical applications. (password hashing, SSL/TLS);
- Strong analytical, organizational, and time management skills;
- Excellent team working, motivational, interpersonal, communication, and customer service skills;
- The ability to multitask and quickly switch your focus;
- An understanding of sales principles and customer service practices.
How to apply
Submit your resume to careers@wwpass.com