Lost my phone

Has your phone been lost, broken or stolen? Did you go through the Recovery Set Up procedure? If you did, then no need to panic!

You may also want to transfer your personalized PassKey when you upgrade or change your mobile phone.

You need:

  • A new phone (iOS or Android)
  • Access to the mailbox you used during Recovery Set Up
  • Your PassKey access code

NOTE: When PassKey recovery is finished, your old phone will not be able to authenticate you at WWPass-enabled sites. This is especially important when your phone is lost or stolen.

Recovery process

Start the application. The initial setup screen will be shown. To start recovery, select “Recover PassKey”.

Recovery process

On the next screen enter the email addess used in recovery set up.

Similar to recovery set up, an email message will be sent to your email address that contains a link. The link redirects you to a page with a QR code. Scan the QR code with the PassKey app. You will be prompted to provide your access code. Once recovery has been completed, a “Recovery finished” message will be displayed on the phone.

Your new phone is now functional and can be used to access all your accounts.