Frequently Asked Questions

Pro Edition

Standard Edition

What is the Pro Edition?

If you are using the Pro Edition of WWPass, then you will have a USB/NFC PassKey, 2 USB Service Keys, and you may also have a PassKey for Mobile enabled smartphone.

The following FAQs are specific to the Pro Edition.

What makes WWPass more secure?

WWPass is more secure because it eliminates the weakest link in most authentication models: the user name and password pairs that can be easily hacked and phished. Instead of proving your identity with a user name, you prove it with your PassKey. This defends against hacking because the credentials (certificates) associated with your PassKey are anonymous to applications and to WWPass. In addition, they are not stored on the Key itself or on your computer:

  • When you authenticate with your PassKey, it provides your credentials to a web site or application.
     
  • When you remove your PassKey, your credentials are encrypted and scattered in WWPass storage containers around the globe. This means there is no single point of vulnerability for your identity.
What is a PassKey?

The PassKey is a secure ‘token’ that which is a cryptographic authentication device. It lets you prove your identity without giving it away.

Think of your PassKey as a replacement for all the user names you enter when logging in to websites and applications. It eliminates the username and password pairs that can be easily hacked.

What is an access code?

An access code is a secret string of characters known and managed only by you. It helps prove your identity when you use your PassKey to log into websites and applications.

How many characters is my access code?

Your access code must contain at least eight characters (for optimal security, more are recommended). Characters can be any combination of letters (upper or lower case) and numbers. Letters are case sensitive, meaning they must be typed with the same cases they were created with.

What if i forgot my access code?

If you forget your access code you will not be able to use your PassKey.  You access code is encrypted using your PassKey and we don’t even have the ability to know what your access code is.

What if I lost my PassKey?

You can instantly disable your lost PassKey and create a new one using one of your Service Keys and the “Disable a Lost Key” feature in WWPass Key Services.

When a lost PassKey is replaced, are my login credentials used by the new PassKey?

When you replace a lost PassKey or Service Key with a new one, it will use the same login credentials as your old Key. You will still have access to all the WWPass-enabled applications you had access to before.

What if one of my Service Keys is lost, stolen or broken?

WWPass provides two Service Keys with each KeySet. If one is lost or stolen, you can use Key Services plus the other Service Key to create a replacement. The two Service Keys should always be stored in separate locations so that one is still available if the other is lost.

What if I lost all my Service Keys, but still have my PassKey?

That’s bad, but not the end of the world. Without at least one Service Key, you cannot manage your PassKey. So we recommend that you obtain and initialize an entirely new KeySet. Then use your old PassKey to transfer all your information and logins from the original PassKey to the new one.

Why do I need 3 keys?

In addition to a PassKey, your KeySet includes two Service Keys. You can use these to manage your PassKey yourself (no help from a vendor or IT department required).

You need at least one Service Key in order to recreate or disable your PassKey if it is lost or stolen. And you need your PassKey in order to retrieve data from WWPass storage.

If I lost ALL my Keys, can I recover my data?

Unfortunately, no. You need at least one Key from the same KeySet to access your data in WWPass storage. The level of security we provide is so high that even we cannot access your data.

What is the Standard Edition?
If you are using the Standard Edition of WWPass, then you will have a PassKey for Mobile enabled smartphone.

The following FAQs are specific to the Standard Edition.

What makes WWPass more secure?

WWPass is more secure because it eliminates the weakest link in most authentication models: the user name and password pairs that can be easily hacked and phished. Instead of proving your identity with a user name, you prove it with your PassKey. This defends against hacking because the credentials (certificates) associated with your PassKey are anonymous to applications and to WWPass. In addition, they are not stored on the Key itself or on your computer:

  • When you authenticate with your PassKey, it provides your credentials to a web site or application.
     
  • When you remove your PassKey, your credentials are encrypted and scattered in WWPass storage containers around the globe. This means there is no single point of vulnerability for your identity.
What is a PassKey?

The PassKey in your KeySet is a secure and portable cryptographic authentication device. It lets you prove your identity without giving it away.

Think of your PassKey as a replacement for all the user names you enter when logging in to websites and applications. It eliminates the username and password pairs that can be easily hacked. Currently, PassKeys are available as tokens that can be placed near an NFC reader or inserted into a USB port.

What is an access code?

An access code is a secret string of characters known and managed only by you. It helps prove your identity when you use your PassKey to log into websites and applications.

How many characters is my access code?

Your access code must contain at least eight characters (for optimal security, more are recommended). Characters can be any combination of letters (upper or lower case) and numbers. Letters are case sensitive, meaning they must be typed with the same cases they were created with.

What if i forgot my access code?

If you forget your access code you will not be able to use your PassKey. You access code is encrypted using your PassKey and we don’t even have the ability to know what your access code is.

What if I lost my SmartPhone?

You can instantly disable your lost PassKey for Mobile and recover your ‘token’ to a new phone by visiting KeyServices.

When I replace my PassKey, are my login credentials used by the new PassKey?

When you replace a lost PassKey with a new one, it will use the same login credentials as your old PassKey. You will still have access to all the WWPass-enabled applications you had access to before.

How do I get started?

If you do not already have a WWPass PassKey get one now by visiting WWPass KeyServices. Here we will walk you through downloading the mobile app, the software for your PC, and setting up your new mobile PassKey.

We recommend that you also set up mobile recovery.